FAQs
 

 
 
1) Do I need to register before placing an order?
Yes, you need to register before placing an order. A copy of the seller's permit or tax certificate is required for registration and registration is fast and free and will save you time for future purchases. Click here to register. **Please note that online registration is only limited to customers in the United States.
 
2) How do I register?
You may click on the Login/ Register (top right corner) or you can click here to register.
 
3) Why should I become a registered user?
a) You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
b) You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note: Placing items to your shopping bag for purchase at a later time does not guarantee item availability.
c) You will be the first to know of the exclusive special and promotions.
 
4) How do I reset my password?
Please click on "my account" and then click on "forgot your password" or  click here.
 
5) How do I change my account information?
As soon as you login into your account with your email address and password, it will direct you to your account overview to update/edit your account information.


Placing Orders:

 
1) Can I order by phone?
Yes, our phone number is 1-909-869-7711. Our business hours is Monday to Friday, from 9am to 5:30pm (PST).
 
2) What kind of payment methods do you accept?
We accept credit cards payment by Visa, MasterCard, Discover, American Express.
 
3) Is my privacy and personal information secure on your site?
Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
 
4) Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
 
Order Status:
 
1) How do I check on the status of my order?
a) You may view the status of your order by login into your Foreverlink shoes account and clicking on Past Orders.
b) Confirmations are sent via email when:
        Your order has been received or
        Your shipment has been processed, based on the valid email address provided to us.
c) If you did not receive any confirmation emails, please check your email spam filter. To avoid any duplicate orders, please go to “My Account” to verify your order has been placed before resubmitting your order.
d) Please allow 24 to 48 hours for your order status to change.
 
2) Why was my order cancelled?
Foreverlink International Inc. was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled. If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
 
Shipping:

Please visit the Shipping Policy page to view the full details or click here.
 
 
Returns & Exchanges:

Please visit the Return Policy page to view the full details or click here.
 
 
Contact Us
  • Mon-Fri
    9am-5:30pm PST
  • Office
    (877) 839-9899
  • Fax
    (626) 839-9889
  • info@foreverlinkshoes.com
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